Refund policy

Effective Date: Jan 1, 2025

1. Overview
We strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order for any reason, we offer a straightforward return policy.

2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

  • Items must be returned within 14 days of delivery.
  • Products must be in their original condition, unused, and with all tags and packaging intact.
  • Certain items are non-returnable, including:
    • Personalized or custom-made products
    • Downloadable digital products
    • Gift cards
    • Items marked as final sale

3. Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at singr@st-shirts.com with your order number and reason for return.
  2. Receive Return Authorization: You will receive a return authorization (RA) number via email, along with instructions for returning your item.
  3. Package Your Return: Securely package the item, including all original packaging and documentation. Clearly write your RA number on the outside of the package.
  4. Ship Your Return: Send the item back to us at the address provided in the return instructions. You are responsible for the return shipping costs unless the item is defective or the return is due to our error.

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days, and a credit will be applied to your original method of payment.
  • Please note that shipping costs are non-refundable.

5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product for a full refund or replacement. We may ask for photos of the damage to expedite the process.

7. Customer Support
If you have any questions regarding our return policy, please do not hesitate to contact our customer support team at singr@st-shirts.com.

8. Changes to the Return Policy
We reserve the right to update or modify this return policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

By clearly outlining your return policy, you can enhance customer trust and satisfaction, ensuring a positive shopping experience.